Privacy Policy – Rewind Aesthetic Clinic

Effective Date: 30/4/2026

Rewind Aesthetic Clinic is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website and services, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We may collect personal information including:

• Full name

• Date of birth

• Contact details (phone number, email, address)

• Medical history and relevant health information

• Skin concerns and treatment history

• Appointment and service records

• Payment and billing details

• Website usage data (cookies, analytics, IP address)

We only collect sensitive health information when it is reasonably necessary to provide safe and appropriate aesthetic and skin treatments.

2. How We Collect Your Information

We collect personal information when you:

• Book an appointment online, in clinic, or over the phone

• Complete consultation or intake forms

• Receive treatment at our clinic

• Contact us via email, phone, social media, or website forms

• Interact with our website (cookies and analytics tools)

Where possible, we collect information directly from you.

3. Why We Collect Your Information

We collect and use your information to:

• Provide safe and appropriate aesthetic and skin treatments

• Conduct consultations and assess treatment suitability

• Manage bookings, appointments, and reminders

• Process payments and maintain accounts

• Communicate with you about your care and clinic updates

• Comply with legal and regulatory obligations

• Improve our services and client experience

4. Disclosure of Personal Information

We may disclose your personal information to:

• Our qualified clinical staff and practitioners

• Third-party service providers (e.g. booking systems, payment processors, IT support)

• Medical professionals where required for safe treatment delivery

• Regulatory bodies or government agencies when legally required

We do not sell or rent your personal information to third parties.

5. Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes:

• Secure electronic medical record systems

• Password-protected databases

• Restricted staff access to sensitive information

• Secure payment processing systems

While we take all reasonable precautions, no data transmission over the internet is completely secure.

6. Website Cookies and Analytics

Our website may use cookies and analytics tools to:

• Improve user experience

• Track website performance and traffic

• Understand user behaviour and preferences

You can disable cookies through your browser settings, however some website functions may be affected.

7. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, out-of-date, or incomplete.

To request access or correction, please contact us using the details below.

8. Marketing Communications

We may send you promotional emails or SMS messages about treatments, offers, or clinic updates.

You can opt out at any time by clicking “unsubscribe” or contacting us directly.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us.